Reporting and Tracking Outages
Report a power outage in your area by signing up for MyAlerts or using the Outage Center. In some cases, access to certain features may be blocked due to security measures, so ensure you have the necessary authorization.
Use the PSEG outage map to track outages in your area and check the status of your report.
Text OUT to PSEGLI (773454) to report a power outage in Long Island or PSE&G (47734) to report a power outage in New Jersey.
Contact PSEG directly to report a power outage or emergency.
Use the Jersey Central Power & Light outage map or Atlantic City Electric outage map to track outages in other areas.
Outage Information and Resources
Review PSEG’s FAQs for information on outages and power restoration.
Check the outage data to see the total number of outages in your area, including the percentage of affected customers.
Get information on how to prepare for and stay safe during an outage.
Learn about the different types of outages, including planned and unplanned outages.
Preparing for and Staying Safe During an Outage
Make sure you have a plan in place in case of a power outage, including a backup power source and emergency supplies.
Stay informed about the status of the outage and any updates from PSEG.
Keep your phone charged and have a backup power source for your phone.
Be cautious when using generators or other alternative power sources.
Stay safe during an outage by avoiding downed power lines and keeping children away from electrical equipment.
Frequently Asked Questions About Power Outages
What should I do if I experience a power outage?
If you're experiencing a power outage, first check if it's affecting just your home or the entire neighborhood. If it's a widespread power outage, contact your utility company to report the issue. If it's isolated to your home, check your circuit breaker or fuse box. For more detailed steps on handling a power outage, click here.
How do I report a power outage to PSEG?
To report a power outage to PSEG, you can call their outage hotline at 1-800-436-7734. Alternatively, you can report a power outage online through your PSEG account, via the PSEG mobile app, or by texting “OUT” to 4PSEG (47734). For quick access to reporting tools, visit this link.
What is the difference between a planned and unplanned power outage?
A planned power outage is scheduled by your utility company for maintenance or upgrades, and you'll be notified in advance. An unplanned power outage occurs unexpectedly due to issues like severe weather or equipment failure. Understanding the difference can help you prepare for each type of power outage. Learn more about planned vs. unplanned power outages here.
How can I stay safe during a power outage?
Safety during a power outage is crucial. Use flashlights instead of candles to prevent fire hazards, keep your refrigerator and freezer closed to preserve food, unplug appliances to avoid power surges, and stay informed through a battery-powered radio or your mobile phone. For a full list of safety tips during a power outage, click here.
What are some common causes of power outages?
Common causes of power outages include severe weather conditions like thunderstorms or hurricanes, equipment failure due to aging infrastructure, accidents that damage power lines, and interference from animals such as squirrels. Understanding these causes can help you be better prepared for a power outage. Explore more about the causes of power outages here.
Additional Resources on Power Outages
How to Prepare for a Power Outage: Click here
Emergency Kits for Power Outages: Click here
Understanding Your Utility Company’s Response to Power Outages: Click here
Understanding Outage Data
Learn about the different types of outage data, including total outages and percentage of affected customers.
Check the outage data for your area, including the number of outages and affected customers.
Understand the difference between a 403 Forbidden error and a power outage.
Learn how to troubleshoot common issues that may cause a 403 Forbidden error, including scenarios where access is blocked.
Contact PSEG support if you are experiencing issues with the outage map or reporting a power outage.
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